FAQ

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Please call the pharmacy directly at 03 9470 3083 for all commercial or compounded medications. We will get the required information to request the transfer of your medication from your current pharmacy. We may also need to see your medicare card and gather some basic information.

Please call the pharmacy directly. For all commercial and weight loss compounds, please talk to the pharmacist directly. For any issues please call us on 03 9470 3083.

Once dispensed, the medications cannot be taken back by the pharmacy. Unused medication should not be flushed down the toilet or put in the trash either. Each county has drug take back days usually biannually and some police stations also have drug drop off boxes. Please refer to your county’s website for that information or call the pharmacy for assistance.

Not all medicines are covered, please check the PBS website https://www.pbs.gov.au/pbs/home for medication coverage on this benefits scheme.

You can have your friend or family member pick up your medication. They need to be able to verify your information. They will also be required to sign and pay any balance that is due.
We may also need to see their driver’s license, or a government issued ID. Please notify the pharmacy if someone else is picking up your medication to avoid any confusion.

If you are planning to go on vacation and your medication will run out while you are away, discuss your needs with our team member as early as possible. This way we can ensure that we call your doctor for anything extra you may need and order enough medication for your entire trip.